Business Intelligence Analyst

Location: Westfield Center, OH (hybrid work option).

 

BUILD YOUR FUTURE, WHILE PROTECTING THEIRS.

 

You will be challenged. Rewarded. And valued for your unique experience, background and perspective. 
Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. 

Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.

 

The Business Intelligence (BI) Analyst will have the opportunity to deliver self-service analytical capabilities across Westfield. In this role, they will work directly with stakeholders across the organization to understand business needs and translate those needs into self-service data, metrics, dashboards and reports. They will collaborate with Westfield’s BI Agile team to deliver these self-service capabilities and ensure effective utilization of these assets through training and change management with end-users.

 

Business Intelligence Analyst Job Summary

The Business Intelligence Analyst, working under direct to moderate supervision, provides reporting and analytics on assigned projects of low complexity. Identifies potential sources of data and selects the appropriate data to meet business requirements. Extracts and prepares data to ensure the most complete, highest quality data is used. Develops knowledge and experience with relevant tools, technologies, and techniques to perform basic to moderate analyses.

Essential Functions (primary functions and/or reasons the job exists in order of importance)

• Working under direct to moderate supervision, provides reporting and analytics on assigned projects of low complexity.

• Identifies potential sources of data and selects the appropriate data to meet business requirements.

• Working under direct to moderate supervision, extracts and prepares data to ensure the most complete, highest quality data is used.

• Develops knowledge and experience with relevant tools, technologies, and techniques to perform basic to moderate analyses.

• Begins utilizing quantitative and qualitative analysis to conduct primary and secondary research. Derives findings and advises recipients (e.g. ARC leadership, business units) of potential impacts, options, and provides recommendations.

  • For Market Research and Insights focused roles:

  • Provides research and support to competitive intelligence, voice of customer, market definition, effectiveness monitoring, sentiment and perception analysis, as well as satisfaction and loyalty analysis.

• Begins developing critical thinking skills used in understanding data, business concepts, and analytical concepts.

• Incorporates the use of data, where appropriate, to effectively communicate basic to moderate analytical and business concepts and content. Provides thoughtful and well researched insights on business and market conditions, trends, and opportunities along with insights on consumers, agencies, customers, and employees.

• Collaborates with partners to create data needed.

 

Required Qualifications/Experience/Certification/Education (in order of importance)

• Professional analytical work experience with demonstrated ability to provide reporting and analytics of basic to moderate complexity.

  • For market research and insights focused roles, market research experience along with analytical work experience is desired.

• Demonstrated strong analytical thinking and problem solving skills.

• Knowledge of financial, statistical, and mathematical concepts used in business analysis (e.g., regression, correlation and covariance, multivariate analysis) including exposure to advanced statistical concepts (e.g. discrete event simulation, predictive analytics, data mining).

• Proficiency in two or more of the following software packages (or similar products): Excel, Cognos, SPSS, SAS, Arena, ESRI, ILOG, Tableau.

 

Desired Qualifications/Experience/Certification/Education (in order of importance)

• Demonstrated interest and ability in expanding knowledge and skills.

• Demonstrated strong oral and written communication skills including the ability to distill and communicate technical and analytical materials to non-technical/non-analytical audience.

• Previous insurance background or business data analysis background a plus.

• Valid driver’s license and a driving record that conforms to company standards.

• Bachelor’s degree in statistics, mathematics, or related field or commensurate insurance experience.

 

Physical Requirements (specific to the role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail etc.

• Ability to travel as required.

• Ability to operate an automobile within the parameters of the driving policy.

 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

To learn more about Westfield and the opportunities available, please visit us at westfieldinsurance.com.

#LI-PB1 

We are an equal opportunity employer/minority/female/disability/protected veteran.