Commercial Lines Business Performance Analyst

You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies. 

 

Commercial Lines Business Performance Analyst Job Summary

Location:  Hybrid work environment with time spent working remotely and also in person at our Westfield Center, OH Home Office

 

The CL Business Performance Analyst leverages their business knowledge, analytics domain expertise, and data expertise to perform an extensive gap assessment of the organization. This individual will actively engage with the CL Functional Teams by participating in initiative shaping discussions, managing their expectations, and collaborating with partners across the enterprise. The CL Business Performance Analyst is responsible for conceptualizing and delivering the optimal analytical solution to meet business’s needs. They will also continuously monitor the performance of implemented solutions via KPIs, deliver valuable insights, and assist the Business in making data-driven fact-based decisions. 

 

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Provides strategy support through decision analytics and research including, but not limited to, executive summaries, hypothesis testing, data exploration, experimental design, operations research, and third-party insights.
2. Conducts comprehensive data analysis spanning internal and external data sources such as financial, competitor, marketplace, and third-party data analysis.
3. Builds end to end analytical solutions to solve complex business problems by designing, implementing and operationalizing automated data / insights delivery and processes at POS (Point of Sale), etc.
4. Builds and maintains learning models to support business use cases and ensure integration within Customer, Employee / Agency and Policy Planforms.
5. Prepares, cleanses, and manipulates high-volume, high-dimensionality data from varying sources in order to highlight patterns, anomalies, relationships, and trends.
6. Performs descriptive and diagnostics analysis to provide actionable insights for a range of business customers via effective data visualizations.
7. Performs post installation monitoring, ongoing business benefit impact, and capability performance tracking for Commercial Lines.

 

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. 5+ years of experience in Analytics and/or Data Science with a broad understanding of statistical and data science methodologies and their business applications.
2. Experience explaining complex analytical solutions in a simple and effective manner to business sponsors and partners.
3. Experience with the following software/tools:
   1. SQL
   2. BI tools: one or more of the following:
      1. Tableau, Qlikview, Spotfire, and/ or MCLI is required.
   3. Statistical software: one or more of the following:
      1. R, Python, SAS, Statistica, SPSS, or Minitab Required.
4. Strong interpersonal communication, presentation, and facilitation skills with audiences spanning from peers to executives.
5. Excellent written communication skills including ability to clearly express thoughts and ideas through documentation.
6. Experience performing capability gap analysis, and analyzing business problems, and presenting analytical solutions. 
7. Highly motivated self-starter with an ability to effectively manage a range of tasks and projects in an environment with changing priorities.
8. Exhibit flexibility, working in a fast-paced environment requiring quick response.
9. Prior experience with Insurance, Banking and Finance.
10. Experience working in an Agile Environment.
11. Master’s Degree or higher with specializations and/or heavy course work in data analytics, statistics, predictive analytics, or data sciences OR commensurate experience.

 

Physical Requirements (specific to the role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing, and working on a computer for extended periods of time).
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
• Ability to travel as required.

 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

 

Westfield cares about relationships. We pay attention to the details and embrace what each employee brings to the mix. If you are talented in your profession but also care about people – whether you’re just starting out or have decades of experience – we want to talk with you. Learn more about current opportunities at www.westfieldinsurance.com/careers.

 

We are an equal opportunity employer/minority/female/disability/protected veteran.

 

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