Diversity and Inclusion Operations Leader

BUILD YOUR FUTURE, WHILE PROTECTING THEIRS.

You will be challenged. Rewarded. And valued for your unique experience, background and perspective. Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. 

Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.

It’s Our Responsibility

We’re humbled to have a story that spans three centuries. In return, we feel a deep responsibility to move our community forward. Our philanthropy complements the work we do every day by supporting nonprofit partners that help families push through troubled times. But it’s more than money. We volunteer side-by-side to build homes, distribute food and mentor youth. We know that when we are included and valued, we are comfortable being ourselves at work. Since launching employee resource groups in 2012, we’ve come to better understand one another. Our diversity and inclusion efforts are integrated within our business operations and we seek opportunities to engage in this space with our agents, customers and the community because we know this will help us outperform.   Reducing our impact is also important.  Our new spaces reduce environmental impact by using less water and energy. By donating old furniture and materials to schools, nonprofits and parks, we diverted waste from landfills. We increased our recycling capabilities while decreasing the availability of non-recyclable Styrofoam® and plastic straws.

Diversity and Inclusion Operations Leader Job Summary

Salary Range:  98,960 – 113,804 – 128,648

Location: Westfield Center, OH

The Diversity and Inclusion (D&I) Operations Leader is responsible for tracking data and other progress measures related to advancing a diverse and inclusive culture at Westfield. Partners with the Corporate Responsibility and Diversity Officer (CRDO) providing guidance and operational assistance in the development of enterprise strategies for diversity and inclusion across employee, agent, customer and community initiatives and to develop and implement enterprise-wide D&I programs and initiatives. Serves as an advisor to the D&I Council and provides oversight for Westfield Employee Resource Groups (ERGs). Achieves measurable results through research, planning, program management, and expertise aligned to industry and operational best practices.

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. In partnership with the CRDO, works to advance an inclusive culture. Tracks data and other progress measures. Provides program management through the integration of D&I initiatives across the enterprise including employee, agent, customer and community efforts. Ensures alignment, drives results and showcases success across the enterprise. Leads enterprise-wide D&I programs and initiatives, as assigned.

2. Uses analytics, benchmarking, peer and best practice comparisons, research, dashboards and scorecards to provide guidance that enables enterprise-wide talent-related decisions.

3. In partnership with the CRDO, provides input and operational assistance in the development of enterprise strategies for D&I. Enables governance structure, policies, procedures, action plans and processes to effectively support leadership accountability for leading D&I to achieve competitive advantage and align with business strategy.

4. Partners with the CR team to advance inclusion through employee engagement.

5. Oversees and advises the D&I Council and ensures alignment of their work to further the D&I strategy.

6. In partnership with the CR team, provides oversight of ERGs by working closely with employee engagement manager. Provides strategic direction and guidance to the ERGs, ensures their planning is aligned with business and D&I strategies. Offers recommendations and identifies issues, as appropriate.

7. Partners across the Human Resources (HR) leadership team. Supports recruiting and development programs, hosts diversity focused events, and builds partnerships/outreach with a variety of organizations.

8. Partners with the CR team to support the continuous improvement of existing diversity initiatives to position Westfield as a recognized D&I leader in the industry and community. As requested, may serve as D&I spokesperson on behalf of the enterprise.

9. Coordinates external survey submissions by gathering and integrating data.

10. Ensures continuous improvement of employer brand and positive visibility of Westfield.

11. Creates and sustains strategic relationships with business units and other partners.

12. Manages priorities and workload distribution; removes barriers that impede progress.

13. Creates and manages annual budget and completes monthly budget variance reporting and forecasts.

14. Travels as needed in order to perform other essential functions.

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. 7+ years of experience leading programs, projects, and/or initiatives.

2. 3+ years of experience in diversity and inclusion, related HR function, and/or corporate responsibility function.

3. Experience collecting and analyzing data, identifying trends, interpreting information, and making recommendations and/or decisions based on analytics.

4. 3+ years of people leadership experience.

5. Experience leading and influencing across all levels within the organization.

6. Experience developing and delivering verbal and written communications including influential presentations that engage internal and external audiences.

7. Experience being accurate with a focus on attention to details via previous work assignments.

8. Experience multitasking and prioritizing previous work assignments to ensure deadlines are met.

9. Experience with and strong understanding of continuous improvement and measurement processes.

10. Must be willing to travel, including cross country flights, on occasion.

11. Valid driver’s license and a driving record that conforms to company standards.

Physical Requirements (specific to the role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

* Ability to work effectively in an office environment for 40 hours per week (including sitting, standing, and working on a computer for extended periods of time).

* Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, email, etc.

* Ability to travel as required.

* Ability to operate an automobile within the parameters of the driving policy.

* Ability to complete classroom instruction which may require multiple hours of standing.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

We are an equal opportunity employer/minority/female/disability/protected veteran.