Mid Market Field Manager 2

BUILD YOUR FUTURE, WHILE PROTECTING THEIRS.

You will be challenged. Rewarded. And valued for your unique experience, background and perspective. Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens.

Building relationships has been a part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.

Under general supervision and guidance, the Middle Market Field Manager 2 represents the company among a defined territory of agencies, with responsibility for the profitable production of Middle Market Commercial Lines business utilizing advanced technical underwriting and sales ability.  Builds strong relationships with agency Middle Market producers.  Leads the account team to analyze new business opportunities from and exposure, pricing, service, and sales perspective, engaging all resources available to them.  Manages the collaboration meeting process and works with independent agents to present and close deals.  Assists Middle Market Underwriters in retaining business, selling renewals, and delivering messages to agents.  May also have responsibility for the management and servicing of a profitable renewal book of Mid-Market Commercial Lines business, while working to grow and strengthen technical underwriting ability. May be directed to participate in departmental projects, may serve as a direct leader of Middle Market Underwriting Assistant.

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Represents the company and is responsible for building strong relationships with Middle Market producers and uses a sales process to build an account inventory of new business well in advance of the expiration date to achieve profit and revenue objectives. 

2. Underwrites and collaborates on Commercial Middle Market accounts, large and/or complex Commercial Lines accounts with package premium of $25,000 and above.  Pre-qualifies customers and leads the account team to analyze new business opportunities from an exposure, pricing, service, and sales perspective, engaging all of the resources available to them.  Evaluates exposures to loss, determines pricing, and accepts or rejects accounts on behalf of the company based on the company’s underwriting guidelines.  Makes responsible decisions regarding risk acceptability and pricing.  Documents details of underwriting decisions, while maintaining all supporting information, records, and data in accordance with audit standards.  Utilizes all the present and future underwriting tools and resources (i.e., Reference Connect).

3. Responsible for involving other internal business partners (Claims, Risk Control, Premium Audit, Underwriting, CUO Line of Business Leaders, Billing, etc.) in the prospecting, sales, and underwriting process as well as for servicing the account.  Discusses new accounts in the pipeline on a monthly basis with the Region Leader, reviews opportunity and best approach for account.  Establishes an underwriting relationship with policyholders.

4. Acts as the Account Steward in the first year of a new policy, making sure that we live up to the commitments on the account.  Responsible for standard scheduled periodic communication with the buyer to make sure we are meeting their services expectations.  Provides a warm handoff to the underwriter after the first year renewal, and thereafter takes a collaborative vested interest in the renewal of all Middle Market accounts in his/her defined territory.

5. Contributes to monthly renewal strategy discussions with underwriting and services team to develop renewal strategy for individual Middle Market renewals.  Prior to renewal, discusses the renewal strategy with the agent and assists in delivering renewal as needed.  Is a subject matter expert in the department regarding large premium accounts, market conditions, and competitors.

6. Works to develop and build upon relationships with key agency personnel.  Acts as the key contact for specified agencies, leading agency business planning, account inventory management, and managing the book of business to attain profit and revenue objectives.

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. Five years of P&C commercial underwriting or production experience, including experience handling accounts with premium size between $25,000 - $250,000.

2. Demonstrated ability to consistently achieve assigned new business written premium goals that are larger than the average territory expectation.

3. Advanced underwriting technical knowledge.

4. Proven business and sales acumen.

5. Account collaboration experience.

6. Experience with property / casualty facultative reinsurance.

7. Experience training and developing other underwriters.

8. Possesses advanced underwriting technical knowledge.

9. Proficient in analyzing and utilizing analytics.

10. Effective understanding and application of change management skills/tactics.

11. Industry designation such as AU, CIC, CRM, CPCU or AFIS OR in the process of attaining one of these designations.

12. A valid driver’s license and a driving record that conforms to company standards.

13. Bachelor’s degree from an accredited college/university OR commensurate experience.

Physical Requirements (specific to the role) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to travel as required.

• Ability to operate an automobile within the parameters of the driving policy.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

To learn more about Westfield and the opportunities available, please visit us at westfieldinsurance.com.

We are an equal opportunity employer/minority/female/disability/protected veteran.